Welcome to Lynne Peters Coaching.

These Terms & Conditions explain the basis on which I provide coaching, mentoring, wellbeing services and digital resources

through this website.

By purchasing a service, booking a session or using this website, you agree to the terms that apply to that service.

1. About Lynne Peters Coaching

Lynne Peters Coaching provides coaching, mentoring, wellbeing support, workshops, memberships and related resources to

individuals and organisations.

Coaching and mentoring are intended to support reflection, personal development and positive change.

They are not a substitute for medical care, therapy, counselling, legal advice or other professional services

where these may be required.

2. Booking and payment

Prices for services are shown on the relevant page or agreed with you before we begin working together.

Payment terms may vary depending on the service you choose.

Where payment is required before a session or programme begins, your booking is confirmed once payment

has been received.

For longer programmes, memberships or individually agreed mentoring arrangements, any specific payment terms

will be explained before you commit.

All prices are shown in pounds sterling (£) unless otherwise stated.

3. Cancellations and rescheduling

I understand that plans sometimes need to change.

If you need to cancel or reschedule a coaching or mentoring session, please give at least 24 hours’ notice wherever possible.

Sessions cancelled with less than 24 hours’ notice may be charged in full, except in exceptional circumstances.

If I need to cancel or reschedule a session, I will give you as much notice as possible and arrange an alternative time with you.

For programmes, memberships, workshops or other services, any additional cancellation terms will be explained

before you purchase or book.

4. Refunds

Please choose your coaching, mentoring, programme or membership carefully and contact me before purchasing

if you have any questions.

Any specific refund or cancellation terms relating to a particular service will be made clear before you purchase.

Where you have a legal right to cancel or receive a refund, your statutory rights are not affected.

5. Coaching and mentoring relationship

Coaching and mentoring are collaborative processes.

I will provide a supportive and confidential space to help you reflect, explore possibilities and identify actions

that feel right for you.

You remain responsible for your own decisions, choices and actions, both during and between sessions.

While coaching and mentoring can support meaningful change, specific results or outcomes cannot be guaranteed.

If at any point I believe another form of professional support may be more appropriate for your needs, I may discuss this with you.

6. Confidentiality

What you share with me during coaching or mentoring will be treated as confidential, subject to any exceptions we agree

in advance or where disclosure is required by law.

There may also be circumstances where I need to act if I believe there is a serious and immediate risk of harm to you or

another person.

Where coaching or wellbeing support is provided through an organisation, I will explain at the outset what, if anything,

may be shared with the organisation.

The content of individual coaching conversations will not normally be shared without your agreement.

Personal information is handled in accordance with my Privacy Policy.

7. Intellectual property

Unless otherwise stated, the content, resources, frameworks and materials provided through Lynne Peters Coaching

remain my intellectual property.

This includes materials shared during coaching, programmes, workshops, memberships and through this website.

You are welcome to use resources provided to you for your own personal or professional development.

They should not be copied, reproduced, shared, sold or used to deliver services to others without my prior written permission.

8. Website and third-party links

I take reasonable care to keep the information on this website accurate and up to date, but the content is provided

for general information and should not be relied upon as professional medical, therapeutic, legal or financial advice.

This website may include links to third-party websites or services.

I am not responsible for the content, availability, privacy practices or terms of those external websites.

9. Limitation of liability

I will provide my services with reasonable care and skill.

However, coaching, mentoring and wellbeing support are collaborative processes and I cannot guarantee

particular results or outcomes.

To the extent permitted by law, Lynne Peters Coaching will not be responsible for losses arising from decisions or actions

you take based on coaching, mentoring, resources or general information provided through this website.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, or affects your statutory rights.

10. Changes to services or these terms

From time to time, I may update my services, prices or these Terms & Conditions.

The terms that apply to a particular purchase or booking will be those made available to you at the time you make that purchase

or booking.

Any updates to these website Terms & Conditions will be published on this page with the revised date shown at the top.

11. Governing law and contact

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have as a consumer.

If you have any questions about these Terms & Conditions or any of my services, please contact me at:

lynne@lynnepeterscoaching.com